Return & Refund Policy
At LayUp, all products are custom-made to order, tailored specifically to each club, team, or organisation. Because of this, our return and refund policy is designed to ensure clarity and confidence before production begins.
Samples & Approval Process
We provide a free design and sample process prior to any bulk order being placed. This allows you to review and confirm:
- Product quality
- Sizing and fit
- Colours and design details
- Overall expectations
In some cases, we may accommodate multiple sample revisions to ensure you are completely satisfied before proceeding.
By approving the final sample and placing an order, you confirm that you are satisfied with all aspects of the product.
Custom Orders – No Returns or Refunds
As all items are custom-manufactured, LayUp does not offer returns, exchanges, or refunds once an order has been confirmed and production has begun.
This policy is in place because:
- Products are made specifically to your requirements (design, sizing, branding)
- Items cannot be resold or reused
- Full approval is provided prior to production
We strongly encourage all clients to carefully review samples and order details before confirming.
Manufacturing & Delivery Timeframes
Typical production and delivery time is approximately 2–4 weeks from the date of order confirmation.
Please note:
- Timeframes may vary depending on order size, customisation complexity, and seasonal demand
- Shipping times may also vary based on location and courier services
We recommend allowing sufficient lead time when planning for seasons, competitions, or events.
Exceptions
In the unlikely event that:
- Items arrive damaged, or
- There is a manufacturing defect or error that does not match the approved design
Please contact us within 7 days of receiving your order with clear photos and details. We will review the issue and work with you to provide an appropriate resolution.
Contact Us
If you have any questions about your order, samples, or this policy, please .